Terms of service

Last Updated: March 12, 2026

These Terms and Conditions ("Terms") govern the use of ellatoronto.com and all purchases made through our website. By accessing or using the site, or by placing an order with Ella Toronto, you agree to these Terms. Please read them carefully.

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Business Identity and Contact

Ella Toronto is an international e-commerce brand operated by a Dutch private entity. We specialize in providing curated fashion to customers across the United States, Canada, Australia, and the United Kingdom.

• Customer Service: Visit our Contact Page
• Compliance: All inquiries regarding data protection or local compliance can be directed via our Contact Page.

Scope of Application

These Terms and Conditions apply to all offers, orders, and contracts for the sale of products entered into via ellatoronto.com. By completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms, regardless of your shipping destination.

Offers and Prices

• All offers and prices displayed on the website are non-binding and subject to change.
• For orders within our supported regions (USA, Canada, UK, and Australia), the price displayed at checkout includes Standard Shipping unless otherwise specified.
• Local sales taxes or VAT are calculated based on your shipping destination and will be shown during the checkout process where applicable.

Returns and Cancellations

Return eligibility and procedures vary by region. Please refer to our separate Return & Refund Policy for detailed information on how to return items from your specific country.

Customs, Duties and Import Obligations

• Orders are shipped from our international fulfillment centres. The customer acts as the "Importer of Record" for the shipment.
• Any customs duties, import VAT, tariffs, or brokerage fees imposed by your local customs authority are the sole responsibility of the customer.
• Ella Toronto is not responsible for delays or additional costs caused by local customs inspections or procedures.

Product Compliance and Warranty

• Ella Toronto warrants that products meet standard merchantable quality and are fit for their intended purpose.
• Warranty claims regarding defective items must be submitted via our Contact Page within a reasonable timeframe (typically 7 days) upon receipt.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands. However, as a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

Changes to the Terms

Ella Toronto reserves the right to update these Terms at any time. The version published on the website at the time of purchase will be the version applicable to your order.