Shipping policy

Last Updated: March 12, 2026

At Ella Toronto, we believe in transparency and great value. We are committed to providing a smooth shopping experience for all our customers across the United States, Canada, Australia, and the United Kingdom.

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Shipping Costs

We offer FREE Worldwide Shipping on all orders to the USA, Canada, Australia, and the UK.

There are no minimum spend requirements or hidden shipping fees at checkout. The price you see is the price you pay for shipping.

Order Processing

We know you are eager to receive your order! That is why our team processes and verifies all orders within 24–48 hours of purchase. You will receive an immediate order confirmation email as soon as your order is placed.

Estimated Delivery Time

To bring you the freshest trends at the fairest prices, we cut out the middlemen and ship products directly from our specialized global fulfillment centres.

• Standard Delivery Window: Once shipped, orders typically arrive within 7–21 business days.

Why this timeline? By shipping directly from our warehouses to you, we save significantly on local storage and distribution costs. We pass these savings directly to you by keeping our product prices low and offering free shipping worldwide.

Tracking Your Package

You will never be left in the dark. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing your personal tracking number. You can use this to follow your package every step of the way until it arrives at your door.

Duties & Customs

We strive to make the delivery process as seamless as possible. However, international shipments may be subject to customs duties, VAT, or import taxes once they reach their destination country. These fees are determined by your local customs authority and are the responsibility of the customer.